Engage Account - IMPORTANT INFORMATION
WE ARE SWITCHING CARD PROVIDER FROM ENGAGE TO 'SUITS ME'
Have you received an email with regards to this information?
Members should have received an email regarding your Engage Account. Engage will be CLOSED from 13th January 2025!
Engage are CLOSING (We are NOT) and the new provider will be 'Suits Me'.
If you have an active Engage card you will receive new account details and a new card through the post automatically providing all of your personal information is up to date i.e address etc - PLEASE check your account details with Engage to make sure everything is up to date including email address and telephone numbers.
Once you have received your NEW Account details from 'Suits Me' could you PLEASE contact us (Walsave) on 01922 661059 so we can help you manage your Walsave account from this change.
If you have any benefits or payments that are paid directly to your Engage Card OR if you Pay ANY Bills from your Engage Card then please CALL US and we can discuss the best option for you.
You may be interested in a Budget Account from your Walsave account where we can manage paying youe bills.
Please call us if you have an active Engage card/account and we will help you.
You can check your account by accessing it securely through the Engage mobile app or website (www.engageaccount.com). Your statement will show:
- information on the payee of each transaction; and a reference enabling you to identify each payment transaction;
- the amount of the transaction shown in the currency in which the transaction was paid or debited to the account;
- the amount of charges for the transaction; and • the exchange rate used in the payment transaction (where applicable); and
- the date the transaction is authorised or posted on to the account. This information is accessible at all times via your online account portal or app, is available free of charge, and can be stored and reproduced as necessary. Paper statements are available on request and are subject to a fee (see the Fees and Limits table in section 33).
- if your card is lost/stolen/damaged - you can request a new card via the app.
Cardholder Information
You can check your account by accessing it securely through our mobile app or website (www.engageaccount.com). Your statement will show:
- information on the payee of each transaction; and a reference enabling you to identify each payment transaction;
- the amount of the transaction shown in the currency in which the transaction was paid or debited to the account;
- the amount of charges for the transaction; and
- the exchange rate used in the payment transaction (where applicable); and
- the date the transaction is authorised or posted on to the account. This information is accessible at all times via your online account portal or app, is available free of charge, and can be stored and reproduced as necessary. Paper statements are available on request and are subject to a fee (see the Fees and Limits table in section 33).
Should you experience any difficulties or have a query regarding your prepaid card, you may find the answer to your problem in the card user guide.
Alternatively, you can contact the dedicated customer service line on 0333 202 3642. You will need your 16 digit card number and 8 digit account number to speak with an advisor.
Lost or stolen cards phone 0333 202 3642
